Missed-billables auditing
Between the truck and the invoice, 2 to 8 percent of finished work never makes it onto an invoice.
Your technicians write down what they did. Days later, someone invoices from that paper and misses lines. The invoice looks complete, so nobody notices. We read every work order, compare it against what was billed, and return the difference with a dollar figure and the page it came from.
The document on the right is the actual deliverable, redacted. Read it first; it answers most of the questions a controller would ask us on a call.
The service, in one line: you send scans of work orders and the matching invoices; we return every missed charge with its source page, plus re-bill packets. Two-branch pilot, $2,500 invoiced. Ongoing from $499 a month.
Methodology, including the false-positive rate, is stated in full below.
Procurement documents (MSA, DPA, W-9, subprocessor list, security overview) are downloadable without talking to anyone.
Prepared for
Mechanical, branches
| Work orders reviewed | 988 |
| Findings accepted by client | 214 |
| Recoverable, accepted findings | $41,270 |
| Recoverable per work order | $41.77 |
Figures are the client-accepted subset. 27 further findings were proposed and rejected on review. We report the rejection rate because it is the most direct measure of precision.
Overtime block written on page 2, absent from invoice 4471. Confidence 0.96.
Refrigerant charge logged at 6 lb, invoiced at 4 lb. Price book line R-410A. Confidence 0.93.
Second trip noted in margin, no trip charge on invoice 4488. Confidence 0.91.
Amount exceeds $500. Held for human review under the auto-accept rule, whatever the confidence score.
How we find it
The full process, including its limits.
1. Read
Every page is extracted line by line: labor, parts, trips, disposal, notes in margins. Each field carries a confidence score and the exact region of the page it came from. Pages we cannot read with confidence go to a trained reviewer. We do not guess.
2. Normalize
Written items are matched to your price book. Unmatched items keep the technician's written price at reduced confidence. Duplicate uploads are detected by content hash and never counted twice.
3. Compare
Work orders are joined to invoices by number. Gaps become findings: missing lines, quantity mismatches, price mismatches, unbilled trips. No finding over $500 or under 0.90 confidence is ever accepted without a human.
Accuracy, in numbers. Across pilot batches, clients accept roughly 89 of every 100 findings we propose. The other 11 are the false-positive rate. Every finding ships with the source page attached so your team can check it against the original.
The matching step, in motion
This is the screen your controller would review. The work order is read on the left, the invoice on the right, and the difference becomes a finding with the source page attached.
Animated preview built from demonstration data. A recorded walkthrough of the live product replaces this panel.
Demonstration data
What we don't claim
Most vendor pages claim everything. Here is what this product does not do, so you can weigh the rest fairly.
- We do not catch work that was never written down. If the technician recorded nothing, there is nothing to read.
- We do not verify that you re-billed or collected. This is an audit, not a collections service.
- We do not price unmatched items with authority. Without your price book, those findings carry the written price and lower confidence.
- We do not read everything. A small share of pages is illegible even to our reviewers; they come back flagged, not silently dropped.
- We are not yet SOC 2 certified. The controls we do run are listed under Security, and we will not imply otherwise.
- Around one finding in ten is rejected by clients on review. We publish that rate rather than rounding it away.
Security and data handling
Work orders carry customer names and addresses. These are the controls, stated so your security review can start from this page.
Where data lives
US-region managed Postgres and object storage (Supabase), fronted by Cloudflare. Row-level security isolates every tenant inside the database itself, and the cross-tenant isolation test runs in CI.
Retention and deletion
Documents are deleted after 90 days by default; the window is configurable. A deletion request completes within 30 days and cascades through storage. The delete path was built before launch.
Encryption and access
TLS in transit, AES-256 at rest. Magic-link sign-in only; there are no passwords to steal. Admin access sits behind Cloudflare Access with hardware keys. Breach notification within 72 hours.
Integration notes
No integration is required to start. Invoices arrive as CSV; a column mapper remembers your layout after the first import.
Invoice export preset included. No app authorization needed.
Standard report exports map directly. A Housecall Pro preset also ships.
Plain CSV with invoice number, line description, quantity and amount is enough.
Pricing
Start here
Branch Pilot
- Up to 1,000 work orders across 2 branches
- Methodology review with your controller
- Invoiced net-15, paid by ACH. No card required.
- The pilot fee applies in full to your first Pro month
Pro
- Up to 1,500 work orders a month
- Re-bill packets per customer account
- 2 seats, controller and operations
- Invoiced, ACH, cancel at month end
Standard
- Up to 400 work orders a month
- Single branch or a first branch
- Self-serve, card billing available
- Upgrade to Pro applies mid-cycle
If the pilot finds less recoverable revenue than it costs, the summary says so and we recommend you do not subscribe. Better to learn that in the first month than after a year of fees.
References
Controller-to-controller references from pilot customers are available on request, with their written permission. We do not publish testimonials we cannot attribute, and there are none on this page for that reason.
Request the sample report
The full 12-page redacted report, delivered to your inbox now. Five short notes on methodology follow over two weeks; unsubscribe ends them.
No call required. The report arrives instantly.
Book a 20-minute walkthrough
Your work orders on screen, not a slideshow. Afterward, the pilot is a $2,500 invoice at net-15, payable by ACH.
Scheduling runs on Cal.com in production. If you would rather skip the call, email sales@unbilled.example and we reply within one business day.